Question 1

How long does shipping take?

Accepted Answer

Most orders arrive within 3-7 business days depending on your location. Orders placed Monday-Friday are processed within 24 hours. Weekend orders are processed on Monday. We ship to all Canadian provinces and territories. Shop now to see available products.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! We offer free shipping on orders over $100. For orders under $100, shipping is $15 flat rate across Canada. All orders include tracking. Browse our BB cigarettes and Canadian Goose products to reach the free shipping threshold.

Question 3

Is shipping discreet?

Accepted Answer

Absolutely. All orders are shipped in plain, unmarked packaging with no indication of contents. Your privacy is our priority. We ship authentic Indigenous tobacco products discreetly to your door.

Question 4

Can I track my order?

Accepted Answer

Yes! You'll receive a tracking number via email as soon as your order ships. You can also track your order anytime on our Track Order page using your email and order number.

Question 5

Which provinces do you ship to?

Accepted Answer

We ship to all Canadian provinces and territories including Ontario, Alberta, British Columbia, and Quebec. Fast delivery to major cities like Toronto, Vancouver, Calgary, Montreal, and more.

Question 6

What brands do you carry?

Accepted Answer

We carry all the top Indigenous tobacco brands including BB cigarettes, Canadian Goose, Nexus, Putter's, Canadian Classics, Real Canadian, Rolled Gold, and Elite. All products are 100% authentic and sourced directly from Indigenous manufacturers.

Question 7

Which brand should I try first?

Accepted Answer

BB cigarettes are our most popular choice for first-time buyers - they offer excellent quality similar to premium commercial brands at $38.99 per carton. Canadian Goose ($49.99) is another top seller. Read our complete buying guide for detailed brand comparisons.

Question 8

Are your products authentic?

Accepted Answer

Yes, 100% authentic. All our products are sourced directly from licensed Indigenous manufacturers on Six Nations and Mohawk Territory. We are a legitimate, 100% Indigenous-owned business. Every product we sell is genuine Indigenous tobacco, not counterfeit or knockoff cigarettes.

Question 9

What's the difference between brands?

Accepted Answer

Each brand offers different flavor profiles and strengths. BB and Canadian Goose are smooth, full-flavor options. Nexus offers light and ultra-light varieties. Putter's is our most affordable option. Browse our full product catalog to compare.

Question 10

Do you sell by the pack or carton?

Accepted Answer

We sell by the carton (200 cigarettes / 10 packs). This allows us to offer the best prices and free shipping on orders over $100. Buying in cartons saves you significantly compared to buying individual packs at convenience stores. Shop cartons now.

Question 11

Is it legal to buy Indigenous tobacco online?

Accepted Answer

Yes, it is 100% legal. The sale and purchase of tobacco products from Indigenous businesses is protected under Canadian law and treaty rights. Canadians of legal smoking age can legally purchase Indigenous tobacco for personal use. There are no restrictions on buying from Indigenous businesses. Read more in our buying guide.

Question 12

Why is Indigenous tobacco cheaper?

Accepted Answer

Indigenous tobacco is cheaper because it's exempt from federal and provincial tobacco taxes due to treaty rights. You save $70-100 per carton (60-70% off retail) compared to convenience store prices. For example, BB cigarettes cost $38.99 per carton vs. $120-140 at stores. Learn more about pricing and savings.

Question 13

Do I need to be Indigenous to buy?

Accepted Answer

No, anyone of legal smoking age in Canada can purchase Indigenous tobacco. You don't need to be Indigenous or have a status card. Our products are available to all Canadians. Browse our selection and start saving today.

Question 14

What is the legal smoking age?

Accepted Answer

The legal smoking age is 19 years in most provinces (Ontario, BC, Quebec, etc.) and 18 years in Alberta, Quebec, and Saskatchewan. You must be of legal age in your province to purchase. We verify age at checkout.

Question 15

Is my personal information secure?

Accepted Answer

Absolutely. We use industry-standard SSL encryption for all transactions. Your payment information is processed securely through Stripe. We never store credit card details. Your privacy and security are our top priorities. Shop with confidence.

Question 16

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard, American Express) via Stripe, e-Transfer, and cash on delivery. All payment methods are secure and encrypted. Choose your preferred method at checkout when ordering Indigenous tobacco products.

Question 17

How does e-Transfer payment work?

Accepted Answer

After placing your order, you'll receive e-Transfer instructions via email. Send payment to the provided email address with your order number as the security answer. Once we confirm payment, your order ships within 24 hours. It's fast, secure, and convenient for buying BB cigarettes and other products.

Question 18

Do you offer bulk discounts?

Accepted Answer

Yes! We offer wholesale pricing for bulk orders. If you're a business owner or want to buy in larger quantities, visit our Wholesale Portal to apply for wholesale pricing. Save even more on Canadian Goose and other popular brands.

Question 19

Can I return or exchange products?

Accepted Answer

Due to the nature of tobacco products, we cannot accept returns or exchanges once an order has been shipped. However, if you receive damaged or defective products, please contact us immediately and we'll make it right. We stand behind the quality of all our Indigenous tobacco products.

Question 20

Are there any hidden fees?

Accepted Answer

No hidden fees! The price you see is the price you pay (plus shipping if under $100). No taxes, no surprises. Browse products to see transparent pricing on all items.

Question 21

Do I need to create an account to order?

Accepted Answer

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, earn loyalty points, and access exclusive deals. Start shopping and create an account at checkout.

Question 22

How do I track my order?

Accepted Answer

Use our Track Order page. Enter your email and order number to see real-time tracking information. You'll also receive tracking updates via email when your Indigenous tobacco order ships.

Question 23

Can I modify or cancel my order?

Accepted Answer

Orders can be modified or cancelled within 2 hours of placement. After that, orders are processed and shipped. Contact us immediately if you need to make changes. Once shipped, orders cannot be cancelled, but you can refuse delivery for a full refund.

Question 24

Do you have a loyalty program?

Accepted Answer

Yes! Earn points on every purchase and redeem them for discounts on future orders. Create an account to start earning. The more you buy, the more you save on BB cigarettes, Canadian Goose, and all our products.

Question 25

How do I contact customer support?

Accepted Answer

Email us at support@rootleaf.ca. We respond to all inquiries within 24 hours. Our team is here to help with any questions about our products, orders, or shipping.

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